Background

This Policy applies as between you, the User of this Website and MY BIKE SOLUTIONS LTD the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

1.    Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

"Data" means collectively all information that you submit to the MY BIKE SOLUTIONS LTD via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;

"Cookie" means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12;

" MY BIKE SOLUTIONS LTD " means MY BIKE SOLUTIONS LTD, 147a-149 Market Street Farnworth, Bolton, BL4 8EX.

"UK and EU Cookie Law" means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

"User" means any third party that accesses the Website and is not employed by MY BIKE SOLUTIONS LTD and acting in the course of their employment; and

"Website" means the website that you are currently using (www.mybikesolutions.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2.    Scope of this Policy

This Policy applies only to the actions of MY BIKE SOLUTIONS LTD and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

3.    Data Collected

Without limitation, any of the following Data may be collected by this Website from time to time:

• o    3.1. name;
• o    3.2. date of birth;
• o    3.3. gender;
• o    3.4. job title;
• o    3.5. profession;
• o    3.6. contact information such as email addresses and telephone numbers;
• o    3.7. demographic information such as post code, preferences and interests;
• o    3.8. financial information such as credit / debit card numbers
• o    3.9. information on motorcycles you own;
• o    3.10. IP address (automatically collected);
• o    3.11. web browser type and version (automatically collected);
• o    3.12. operating system (automatically collected);
• o    3.13. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
• o    4.1. Any personal Data you submit will be retained by MY BIKE SOLUTIONS LTD for 12 months.
• o    4.2. Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
• o    4.3. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Fore more details on security see Clause 11 below.
• o    4.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:o    5.1. MY BIKE SOLUTIONS LTD may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services have access to certain personal Data provided by Users of this Website.
  • §  4.4.1. internal record keeping;
  • §  4.4.2. improvement of our products / services;
  • §  4.4.3. transmission by email of promotional materials that may be of interest to you;
  • §  4.4.4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.
• o    5.2. Any Data used by such parties is used only to the extent required by them to perform the services that MY BIKE SOLUTIONS LTD requests. Any use for other purposes is strictly prohibited.
• o    5.3. Integration of the Trusted Shops Trustbadge
  • §  5.3.1. Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the Trusted Shops product offer.
  • §  5.3.2. In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.
  • §  5.3.3. Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.
  • §  5.3.4. Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.

4.    Our Use of Data

5.    Third Party Websites and Services

6.    Links to Other Websites

This Website may, from time to time, provide links to other websites. MY BIKE SOLUTIONS LTD has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

7.    Changes of Business Ownership and Control

• o    7.1. MY BIKE SOLUTIONS LTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of MY BIKE SOLUTIONS LTD. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
• o    7.2. In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
• o    8.1. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:o    9.1. You may access certain areas of the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.
  • o     
  • §  8.1.1. use of Data for direct marketing purposes; and
  • §  8.1.2. sharing Data with third parties.
• o    9.2. You may restrict your internet browser's use of Cookies. For more information see Clause 12.

8.    Controlling Use of Your Data

9.    Your Right to Withhold Information

10.  Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by MY BIKE SOLUTIONS LTD as well as a right to request corrections, blocking of and deletion of the Data. You also have the right to revoke any given permissions at all times. We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login area.

11.  Security

Data security is of great importance to MY BIKE SOLUTIONS LTD and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

12.  Cookies

• o    12.1. This Website may place and access certain first party Cookies on your computer. First party cookies are those placed directly by MY BIKE SOLUTIONS LTD via this Website and are used only by MY BIKE SOLUTIONS LTD. MY BIKE SOLUTIONS LTD uses Cookies to improve your experience of using the Website and to improve our range of products and services. MY BIKE SOLUTIONS LTD has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
• o    12.2. By using this Website you may receive certain third party Cookies on your computer. Third party cookies are those placed by websites and/or parties other than SPORTSBIKESHOP LTD. Third party cookies are used on this Website for advertising and analytics and are detailed in full below. These cookies are not integral to the services provided by the Website.
• o    12.3. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
• o    12.4. Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be "strictly necessary". These Cookies are shown below. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser's settings as detailed below.
• o    12.5. The following first party Cookies may be placed on your computer:

1. 13.  and the following third party Cookies may be placed on your computer:

• o    12.6. This Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website, it does enable us to continually improve our business.
• o    12.7. The analytics services used by this Website use Cookies to gather the required information. Certain of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.
• o    12.8. The analytics services used by this Website use the following Cookies:

• o    12.9 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
• o    12.10 You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
• o    12.11 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

14.  Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and accordance with the information in Klarna's privacy policy.

15.  Changes to this Policy

MY BIKE SOLUTIONS LTD reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.

Shipping Policy

For shipping, we use postal and different courier services for domestic and international customers.

We use Royal Mail, DPD and UPS services, in some cases we may use different services depending on location, weight and country.

Our back-office systems are fully integrated with Shipping Partners. This allows both you and us to track your parcel's every move from our door to yours!

Small items and orders less than £150 (excluding helmets and tyres) are usually sent via Royal Mail, however, you will have the option to upgrade the delivery service if you wish. UPS, DPD and Royal Mail make daily collections from our warehouse in the UK.

If your order is over £150 or its heavy item by weight or volume, it will be delivered by UPS or DPD in most cases unless it’s not UK mainland.

Domestic Shipping

Mybikesolutions Provides Free UK Mainland Shipping (Note: Heavy items are excluded)

There may be some extra charges for any product over 2Kg for:

• Northern Ireland
• Scottish Highland
• Channel Isles
• The Isle of Man
• Isle of Weight and Sicily Isles.

Low-Value items may incur a nominal fee; we will contact you if this is the case

International Shipping

All Shipping Prices are Estimated, most of the time you do not have to pay any extra Postage cost but in some cases, there may be extra shipping costs involved depending upon the weight & volume of the product and your area.

POINTS TO NOTE:

• The contents of your order and your delivery postcode will determine which delivery services you will be offered.
• Unfortunately, due to Royal Mail restrictions, a small selection of products using pressurized containers are currently excluded from our free delivery offer.
• Delivery costs are calculated on the total weight, of Products and the Packaging.)
• All delivery timescales are subject to stock availability.
• Small items may be delivered by post.
• For certain bike specific goods, we will take payment at the point of ordering from our supplier.
• Please note that we are unable to deliver to PO Boxes on any of our delivery services.

Parcel Protection and Care:

• Helmets usually come in original Packing But to Adjust weight Box can Be Changed With a strong brown cardboard box
• ALL Items are checked manually by us prior to dispatch.
• Our Products are sent out in Brand New boxes, items clearly damaged in transit should not be accepted as once signed for, are accepted as delivered complete and undamaged. Mybikesolutions cannot be held responsible for any damage discovered after the item has been signed for.

Taxes & Import Duties

Some import duties or taxes may be applied when you are buying from internationally, please check with your local custom terrif before buying any products. To pay import duty or any other type of taxes is Buyer’s responsibility.

European customers may expect to pay VAT and customs clearance at the time of delivery.

Returns & Exchange Policy;

To encourage our customers to shop with confidence, we are offering 60 days, No Questions Asked Money back guarantee, on all the products purchased from our online store.

If you made an account while purchasing, you can log in to it, go to your order details, click on return an item and follow the subsequent instructions. If you checked out as a guest, you can send us an email at sales@mybikesolutions.co.uk and return the item after the confirmation email.

All you need to do is send us the product back, in unused condition and with all the original packaging.

All the returns must be sent via tracked courier and a tracking number should be provided to us to accelerate the process.

All the returns must be sent to our warehouse address 147a- 149 Market Street, Farnworth Bolton BL4 8EX UK

Upon receiving your returns, you can either request us to exchange the product or have your full refund including the original shipping (if you paid any).

In the case of an exchange, you don’t need to pay any reshipment charges (charges incurred to us while sending you an exchanged item). Exchanging a product is free at MyBikeSolutions for UK customers only.

We shall reimburse you the return shipping (shipping charges incurred to the customer to return the item back to us) only if the product you received is faulty, does not match the product description or is the wrong item, in any other condition i.e. sizing issues or change of mind, you shall be liable to pay the return shipping plus any import duties/taxes, in case you are returning from overseas (Outside UK).

Extended Brand Warranties;

The brands we sell at MyBikeSolutions i.e. LS2, SHOEI, AIROH, OXFORD, Caberg and most others, come with extended brand warranties, extending up to a year as described by the brand. These warranties are claimed at the sole discretion of the concerned brand.

To claim these warranties from the concerned brand on your behalf, you can contact us at sales@mybikesolutions.co.uk within the warranty period, and send us the product back at your own expense once it’s advised.

Any outcome of this warranty will be intimated to you, and the subsequent refund or the repaired product, as evaluated by the concerned company, will be provided to you.